HYPR Delivery Inc. ("HYPR," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our website, mobile applications, and last-mile delivery services (collectively, the “Services”). By using our Services, you consent to the data practices described in this Policy. 

 

1. Information We Collect 

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We collect personal and usage data to provide, improve, and secure our Services.

 

A. Information You Provide to Us

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• Name, address, phone number, and email (for both senders and recipients)

• Delivery instructions or special access information

• Payment and billing details (where applicable)

• Communications with HYPR customer support

 

B. Information We Collect Automatically

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• Device and browser information

• IP address, geolocation data, and access times

• App usage data, including clicks and screen views.

• Delivery tracking data (timestamps, GPS coordinates, proof-of-delivery photos)

 

C. Information from Third Parties

 

• Retailers, shippers, or marketplaces you interact with

• Identity verification services

• Logistics and mapping providers

 

 

 

 

2. How We Use Your Information We use your information to:

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• Fulfill and track deliveries.

• Verify addresses and identity.

• Communicate with you about deliveries or account activity.

• Improve service performance and route optimization.

• Prevent fraud and protect our drivers and customers.

• Comply with legal and regulatory obligations.

 

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3. How We Share Your Information We may share your information with:

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• Service providers: third parties who assist with deliveries, IT infrastructure, customer service, mapping, or payment processing.

• Merchants and shippers: to confirm delivery status and resolve service issues.

• Government authorities: when required by law, regulation, subpoena, or court order.

• Corporate affiliates or successors: as part of a merger, acquisition, or reorganization

 

We do not sell your personal data.

 

 

 

 

4. Cookies and Tracking Technologies

 

Our websites and mobile apps use cookies, beacons, and analytics tools to:

 

• Understand how users engage with our platform.

• Personalize your experience.

• Enable security features.

• Facilitate marketing communications (with your consent where required)

 

You can control cookies via your browser settings. Disabling cookies may limit certain features of the Services.

 

 

 

 

5. Data Security

 

We implement reasonable physical, technical, and administrative safeguards to protect your information, including:

 

• Encryption of sensitive data in transit and at rest

• Role-based access controls • Employee training on privacy and security

• Regular system monitoring and audits Despite these measures, no method of transmission over the internet is fully secure.

 

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6. Data Retention

 

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including to:

 

• Complete deliveries and handle claims

• Meet legal or regulatory obligations.

• Resolve disputes and enforce agreements.

 

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7. Your Choices and Rights

 

Depending on your location, you may have the right to:

 

• Access and correct your personal data.

• Delete or restrict certain data.

• Object to processing or withdraw consent.

• Opt out of marketing communications.

 

You can make a request by contacting us at Privacy Officer at penny.register@hyprdelivery.com. We may verify your identity before processing your request.

 

 

 

 

8. Children’s Privacy

 

Our Services are not directed to children under the age of thirteen (13). We do not knowingly collect or process personal data from children.

 

 

 

 

9. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. When we do, we will post the revised policy with an updated date. Material changes will be communicated via email or through the Services.

 

 

 

 

10. Contact Us

 

If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us at:

 

HYPR Delivery Inc.

Attn: Penny Register

Chief Privacy Officer

3634 North Sugarberry Lane

Springdale, AR 72764

(901)304-0773

 

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California Privacy Rights Addendum

 

Effective Date: May 1, 2025

 

This California Privacy Rights Addendum (“California Addendum”) applies solely to California residents and supplements the HYPR Delivery Inc. Privacy Policy. It describes your rights under the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”).

 

For purposes of this section, “personal information” has the meaning given in the CCPA and includes “sensitive personal information” as applicable.

 

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1. Categories of Personal Information

 

We Collect We have collected the following categories of personal information from California residents in the past 12 months:

 

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We do not sell your personal information. We may share personal information with service providers and contractors for business purposes as permitted by law.

 

 

 

 

2. Your California Privacy Rights

 

As a California resident, you may have the following rights:

 

A. Right to Know

 

You may request details about:

 

• The categories and specific pieces of personal information we have collected about you.

• The sources of that information

• The business or commercial purposes for collecting it.

• The categories of third parties with whom we share it.

 

B. Right to Delete

 

You may request that we delete the personal information we have collected about you, subject to certain exceptions, such as completing a transaction or complying with legal obligations.

 

C. Right to Correct

 

You may request correction of inaccurate personal information maintained by HYPR.

 

D. Right to Opt-Out of Sharing

 

While we do not “sell” your information, you have the right to opt out of the “sharing” of personal information for purposes of cross-context behavioral advertising.

 

E. Right to Limit Use of Sensitive Personal Information

 

If applicable, you may direct us to limit our use of your sensitive personal information to what is necessary to provide the Services.

 

 

 

 

3. Exercising Your Rights

 

To submit a privacy rights request, you may:

 

• Email: penny.register@hyprdelivery.com

• Phone: +1 (901) 304-0773

 

You will be asked to verify your identity before we process your request. If you use an authorized agent, we may request written authorization or proof of power of attorney.

 

We will not discriminate against you for exercising your rights under California law.

 

 

 

 

4. Retention of Personal Information

 

We retain personal information for as long as necessary to fulfill the purposes outlined in our Privacy Policy unless a longer retention period is required by law.

 

 

 

 

5. Notice of Financial Incentives

 

HYPR does not currently offer any financial incentives in exchange for personal information.